International Production and Sales Company
International Production and Sales company in both production and services sector. Headquarters in US. Bulgaria based operations 4000+ employees.
Challenges / Requirements
The focus of this project was to focus on process inefficiencies and implement process improvement with regard to supply chain operations.
The project had the following building blocks
- Create awareness of Lean methods
- Investigate problem areas
- Identify improvement opportunities
- Lead a team of process experts to implement critical improvements
- Set up operational process KPIs, tracking and reporting
- Create double loop learning system
Project Summary and Project Deliverables
- Initial engagement meetings
- Training delivery on lean methods awareness
- Analyze process data from IT system, customer survey data
- Understand linkage of processes
- Identify improvement initiatives: process analysis of key processes VSM, analysis of KPIs, gaps and opportunities
- Scope improvement initiatives and deliver results
- Set up operational process KPIs, tracking and reporting
- Revised process documentation
- Set up a role of process champion to ensure problem capturing and follow up
Value Delivered
- Lean methods awareness
- Benefits (financial and non-financial)
- Key process improvement delivered in specific areas
- Improved view of process performance through established regular process analysis and tracking