International Production and Sales Company
International Production and Sales company in Utilities sector. Headquarters in EU. Bulgaria based operations 2300+ employees, 30 000 customers.
Challenges / Requirements
The focus of this project was to focus on process inefficiencies and implement process improvement.
The project had the following building blocks:
- Create awareness of Lean Six Sigma methods through training
- Deliver Minitab training for process data analytics
- Identify improvement opportunities
- Support delivery of improvement initiatives
Project Summary and Deliverables:
- Initial engagement meetings
- Training delivery (Phase 1: LSS Yellow Belt and Minitab trainings; Phase 2: LSS Green Belt training).
- Analyse process data from IT system, customer survey data, internal employee utilisation and capacity data
- Identify improvement initiatives: process by process analysis, VSM, analysis of KPIs, gaps and opportunities
- Scope improvement initiatives and deliver results
- Review roles and responsibilities
- Improve resource planning
- LSS methods awareness and culture
- Benefits (financial and non-financial)
- Improved view of process performance through established regular process analysis and tracking