International Production and Sales company in Utilities sector. Headquarters in EU. Bulgaria based operations 2300+ employees, 30 000 customers.

Challenges / Requirements

The focus of this project was to focus on process inefficiencies and implement process improvement.

The project had the following building blocks:

• Create awareness of Lean Six Sigma methods through training
• Deliver Minitab training for process data analytics
• Identify improvement opportunities
• Support delivery of improvement initiatives

Project Summary

Project deliverables:

• Initial engagement meetings
• Training delivery (Phase 1: LSS Yellow Belt and Minitab trainings; Phase 2: LSS Green Belt training).
• Analyse process data from IT system, customer survey data, internal employee utilisation and capacity data
• Identify improvement initiatives: process by process analysis, VSM, analysis of KPIs, gaps and opportunities
• Scope improvement initiatives and deliver results
• Review roles and responsibilities
• Improve resource planning

Value Delivered

• LSS methods awareness and culture
• Benefits (financial and non-financial)
• Improved view of process performance through established regular process analysis and tracking