International Production and Sales company in both production and services sector. Headquarters in US. Bulgaria based operations 4000+ employees. 

Challenges / Requirements

The focus of this project was to focus on process inefficiencies and implement process improvement with regard to supply chain operations.

The project had the following building blocks:

• Create awareness of Lean methods
• Investigate problem areas
• Identify improvement opportunities
• Lead a team of process experts to implement critical improvements
• Set up operational process KPIs, tracking and reporting
• Create double loop learning system

Project Summary and Project Deliverables:

• Initial engagement meetings
• Training delivery on lean methods awareness
• Analyse process data from IT system, customer survey data
• Understand linkage of processes
• Identify improvement initiatives: process analysis of key processes VSM, analysis of KPIs, gaps and opportunities
• Scope improvement initiatives and deliver results
• Set up operational process KPIs, tracking and reporting
• Revised process documentation
• Set up a role of process champion to ensure problem capturing and follow up

Value Delivered

• Lean methods awareness
• Benefits (financial and non-financial)
• Key process improvement delivered in specific areas
• Improved view of process performance through established regular process analysis and tracking